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Verified Identities disappeared

0

Yesterday, I went through the process of verifying several domains for DKIM and setting up custom MAIL FROM domains. Everything looked good with green 'Success' and 'Verified' labels. However, I was having trouble getting DMARC to pass, as I was still having domain alignment problems.

I went to work on the issue again today, logged in, and all of the verified domains and email addresses I had yesterday were gone and my verified identities section was blank. Any idea why they all disappeared?

Topics
Front-End Web & MobileBusiness Applications
Tags
Amazon Simple Email Service
Language
English
fox4god
asked 4 months ago125 views
1 Answer
0
Accepted Answer

Figured out the answer to my problem, so I'll leave it here in case anyone in the future runs into this.

When I logged in this morning, unbeknownst to me, the region had changed to US WEST 1, where I had been working in US EAST 2 yesterday. This also solved my problem of my emails not authenticating, because I needed to be in US EAST 1. The other regions were simply in sandbox mode.

You can change the region you are working in with a little drop down menu in the far upper right corner, where it says things like "N. Virginia", "Ohio", etc.

screenshot of amazon ses top toolbar showing region selections

fox4god
answered 4 months ago

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