Amazon SES Production Access: Abuse, Denials, and NO Accountability

Hello, I would like to report an issue with Amazon SES. I have been trying to obtain production access in order to run email campaigns for my business. After receiving several rejections from support, I went to the forum to learn how production access can be granted.

After reading this post: https://repost.aws/knowledge-center/ses-production-access-request-faq, I noticed comments from users complaining about certain automatic approvals. I decided to investigate further and discovered the following.

There appears to be a bug or similar vulnerability that is being actively exploited by scammers to obtain production access without the involvement of support.

To substantiate this, I identified several users who had encountered such abuse. By continuing to review the forum, I found multiple posts reporting the same issue.

Upon seeing this, I felt that the situation was unfair and decided to file a complaint. While searching for the appropriate procedure, I found this article on the forum: https://repost.aws/knowledge-center/report-aws-abuse In the comments, I saw that I am not the only one concerned about this matter. Others have already attempted to escalate the issue to AWS leadership, but without success. According to those comments, they were told that leadership has no involvement in this issue and were redirected to support (the same team responsible for reviewing production access requests and denying customers who provide legitimate websites and documentation). Meanwhile, the SES Support team redirects complainants back to the forum article. This creates a closed loop.

If any experts or AWS representatives are reading this, please review this post and initiate a proper investigation. There are serious internal process issues within the company. Concerned customers are reporting them, yet instead of addressing the root problem, their accounts are being blocked.

P.S. I have already contacted support directly through the Support Center. I was informed that the matter is outside their scope and would be forwarded to SES Support. I have not yet received a response, but I suspect they will send me a link explaining how to submit a complaint, as mentioned above.

P.P.S. While writing this message, several links stopped working and certain comments were removed. It appears that this topic is not particularly welcomed by AWS. For obvious reasons, I cannot present all evidence of fraudulent activity here, as the post would likely not be published.