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/Mails are not delivered in others domains/

Mails are not delivered in others domains

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Hi, i have done with the amazon ses and smtp set up. Everything is going well but emails are not delivered to other associate domains in my online portal. For example, If a user created an order than a confirmation mail should be delivered to his/her mail id. but its only working on my own mails such as sales@xyz.com support@xyz.com admin@xyz.com etc. Anything except @xyz.com not been delivered!!

3 Answers
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Accepted Answer

Hi, did you SES is in Sandbox? By default, the SES only send email for confirmed destinations.

Follow the procedure to do it: https://docs.aws.amazon.com/ses/latest/dg/request-production-access.html

-- Flávio Rescia

darede.com.br

answered 13 days ago
  • Yes but they said in reply -

    Thank you for submitting your request to increase your sending limits. We are unable to grant your request at this time because we do not have enough information about your use case.

    If you can provide additional information about how you plan to use Amazon SES, we may be able to grant your request. In your response, include as much detail as you can about your email-sending processes and procedures.

    For example, tell us how often you send email, how you maintain your recipient lists, and how you manage bounces, complaints, and unsubscribe requests. It is also helpful to provide examples of the email you plan to send so we can ensure that you are sending high-quality content.

    You can provide this information by replying to the correspondence, in the console link below. Our team provides an initial response to your request within 24 hours. If we’re able to do so, we'll grant your request within this 24-hour period. However, if we need to obtain additional information from you, it might take longer to resolve your request.

  • All done. Thanks!

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Did you setup MX records that point to the right regional SES endpoint? https://docs.aws.amazon.com/ses/latest/dg/receiving-email-setting-up.html

answered 13 days ago
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Hi there,

I understand that your Mails are not delivered in other domains but can be delivered in your own domain mails such as sales@xyz.com support@xyz.com admin@xyz.com.

Please note that By default, messages that you send through Amazon SES use a subdomain of amazonses.com as the MAIL FROM domain and this may not comply with DMARC.

  • By setting up a custom MAIL FROM domain, your emails can comply with DMARC, Authenticate your domain with SPF and SenderID. These authentication methods confirm to email recipients that each email you send is actually from the domain it claims to be from. SPF validation requires the domain in the FROM address to match the MAIL FROM domain[1]

  • Sign your outbound mail with DKIM. This step confirms to recipients that the content has not been changed in transit between sender and receiver [2].

  • You can test your authentication settings for both SPF and DKIM by sending an email to an ISP-based email address that you own, such as a personal Gmail or Hotmail account, and then viewing the message's headers. The headers indicate whether your attempts to authenticate and sign the message were successful.

I hope this information is of value to you and I was able to address your queries.

[1] https://docs.aws.amazon.com/ses/latest/dg/mail-from.html#mail-from-set

[2] https://docs.aws.amazon.com/ses/latest/dg/send-email-authentication-dkim-easy-managing.html

answered 13 days ago

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