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Chime SDK real time transcription using voice connector outbound calls using UI

0

A Chime SDK Voice connector has termination enabled with outbound host name and allowed host list IP’s. Here the calls are being recorded and saved to S3. We have enabled Streaming and added Call analytics configuration for recording and real time transcription but no real time transcription is being done.

So need help on below:

  1. Using UI, how can we configure real time transcription using the Chime SDK voice connector with Termination(outbound host) configured?
  2. How can we add our custom code along with real time transcription, say suppose if we need to send a notification of the language identified for the transcript?
Topics
ServerlessComputeMachine Learning & AI
Tags
AWS LambdaAmazon TranscribeAmazon Chime SDK
Language
English
Kirti Gupta
asked a month ago119 views
1 Answer
0

To enable real-time transcription using the Chime SDK voice connector with termination configured:

  • Create a call analytics configuration using the CreateMediaInsightsPipelineConfiguration API to enable transcription.
  • Associate the call analytics configuration with the voice connector using PutVoiceConnectorStreamingConfiguration API.

This will enable transcription for calls handled by that voice connector. The real-time transcription results will be available through the media insights APIs.

To add custom code along with real-time transcription:

  • Use the transcription events and results exposed through the media insights APIs in your custom application code
  • You can process transcription results in real-time as they become available for a call.
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EXPERT
Giovanni Lauria
answered a month ago
  • Kirti Gupta
    a month ago

    Thanks Giovanni Lauria for your response. Actually we are purely using the AWS UI for this and not doing any code development. So wanted to understand if this type of configuration we can achieve using UI of Call analytics>Configuration and SIP Trunking>Voice Connectors.

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