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AWS Certificate Manager - Additional Verification Required


Hello! I'm trying to set up a custom Cloudflare domain name for AWS Cloudfront. I tried to create a public certificate using AWS Certificate Manager and got a Failed error. CNAME name and value become invisible.

1 Answer


The error prompt you mentioned is in the link below, ACM requires additional information to process this certificate request. This happens as a fraud-protection measure if you use email verification and your domain ranks within the Alexa top 1000 websites.

To provide the required information, use the Support Center to contact AWS Support. If you don't have a support plan, post a new thread in the ACM Discussion Forum. Link-

answered 6 months ago
  • Hey!

    I know why this error occurs. My support plan is Basic and I can't contact the Support Center. That's why I wrote here. The old AWS forum redirects here to AWS re:Post.

    Can you help with domain name verification?

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