Pinpoint journey without any endpoints

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I have a dynamic segment with endpoints, I have build a simple journey with the entry condition of that segment. When I publish the journey, I have Total journey entries 0. Why is this happening?

Fab
asked 2 years ago365 views
3 Answers
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Accepted Answer

endpoints will be added in chunks, it doesn't include all the endpoints from the segment immediately.

answered 2 years ago
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Hello,

Thank you for reaching out to us

Could you please confirm the endpoint status? This is because only active endpoints at the time of the journey publish will enter the activity. It also depends on how often you refresh the segment. Please refer to below link for more information on Pinpoint Journey and Segments.

References:

  1. https://pinpoint-jumpstart.workshop.aws/en/introduction.html
  2. https://pinpoint-jumpstart.workshop.aws/en/pinpoint-journeys.html
  3. https://docs.aws.amazon.com/pinpoint/latest/userguide/segments-exporting.html
AWS
SUPPORT ENGINEER
answered 2 years ago
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The journey status was active for a few days, and so the endpoints. The journey had the following initial stats Number of times entry segment has been refreshed since start: 116 Number of times entry segment will be refreshed: 19 I think is something else going on, why endpoints are not getting in?

Fab
answered 2 years ago

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