Problem communicating with RM host, please contact support if problem persists.

Question

we have a Amazon Postgres RDS where in one query triggered from application part is causing the below issue for a particular value where in it is good with the remaining.

When i tried to run the Postgres query in DBeaver it completes hardly in 0.3 seconds but when triggered from the application part for a particular value alone we are getting this exception.

Please let me know how to resolve this.

Utsav Joshi · Answer

The issue is related to connection not getting established from the application to the RDS instance however connection is working from DBeaver tool, you can refer How do I resolve problems when connecting to my Amazon RDS DB instance? to troubleshoot any network connectivity error.

Hope it helps and if it does, I would appreciate if answer can be accepted so that community can benefit for clarity when searching for similar enquirers in Repost, thank you ;)

Ankita_S · Answer

Hello Ravindren,

As the issue is appearing with a specific query, it would be better if we can get the query to see how is it operating in the backend and communicating with the underlying host.

If this issue still persist, I would recommend to create a support case with resource involved along with query causing the issue so that we can further look into it.

Problem communicating with RM host, please contact support if problem persists.

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