Amazon Connect China Region Support

Amazon Connect is not currently available in the China Region. Based on the available information, Amazon Connect is available in multiple AWS Regions globally, including US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), Europe (London), and AWS GovCloud (US-West), but the China (Beijing) and China (Ningxia) Regions are not listed among the supported regions for Amazon Connect.

However, there are specific considerations for calling Chinese telephone numbers from Amazon Connect instances in other regions. For outbound calling to China, Amazon Connect has implemented additional requirements that customers must comply with, including eligibility criteria and detailed information requirements. Chinese carriers have been increasingly blocking international routes into China, and Amazon Connect requires all customers approved to call China to follow specific conditions as of October 14, 2023.

I do not have information about customer-facing artifacts or specific timelines for when Amazon Connect will be fully available in the China Region for both inbound and outbound calling.
Sources
Availability of Amazon Connect features by Region - Amazon Connect
Outbound calling restrictions in Amazon Connect - Amazon Connect

Based on the available information, Amazon Connect is not currently available in the China Region (Beijing or Ningxia). The service is available in multiple AWS Regions globally including US East, US West, Asia Pacific (Tokyo, Seoul, Singapore, Sydney), Europe (Frankfurt, London), Canada (Central), Africa (Cape Town), and AWS GovCloud, but China (Beijing) and China (Ningxia) are not listed among the supported regions

However, there are specific options for China telephony capabilities:

China National Calling Private Offer (Launched Q1 2026) Amazon Connect launched China National Calling through a telco carrier partner (Purple Stone Telecom) for qualified multinational enterprises only.

** This private offering provides:**

China DIDs (Direct Inward Dialing numbers) in Shanghai and Guangzhou China Toll-Free numbers (400 and 800 numbers) Available on all Commercial Connect regions (not China regions themselves) Eligibility Requirements

**This solution is NOT available to: **

Companies headquartered in China China-domestic businesses Any customer supported by AWS/Amazon Greater China Region (GCR) teams

Qualified customers must:

Be multinational enterprises with business registration in China Have primary business operations outside of China Have headquarters outside of China Require China DIDs or Toll-Free numbers for customer support, sales, or regional office functions

Two Delivery Models Agents Outside China (Direct Sale): Amazon Connect provides numbers directly with unified billing Agents Inside China (Shared Trunking): Customers contract directly with Purple Stone Telecom, then map numbers to their Connect instance via 3rd party mapping

How to Request Customers initiate requests through standard support cases for international number requests. The PM approval process has a 5 business day SLA. Documentation requirements include Chinese business license, responsible person ID, and completed forms with physical signatures and company seals.

Outbound Calling to China For outbound calling TO China from other regions, Amazon Connect has strict requirements implemented as of October 14, 2023:

Calls must be to known business entities or users who previously engaged with the customer Calling numbers must be Amazon Connect DIDs (not from Hong Kong, Macau, Taiwan, China, or Singapore) Maximum 5 calls per minute per caller ID Call duration must exceed 15 seconds No unsolicited marketing or high-volume automated calling Requires pre-approval and allowlisting

As noted in the outbound calling requirements above, Chinese carriers enforce strict compliance standards. For a step-by-step guide on implementing these requirements in your Amazon Connect instance, including contact flow configurations for rate limiting, number validation using AWS End User Messaging, and CloudWatch monitoring for compliance alerts, see: https://aws.amazon.com/blogs/contact-center/amazon-connect-china-calling-compliance-best-practices/