Unable to Register a Toll-free Number in Pinpoint


When trying to register a number in Pinpoint, every time I submit, the form comes back with "REQUIRES_UPDATES". Looking at the error, it shows my "Support phone number" field as invalid. I have tried many combinations of this number and none work. My current format (won't let me submit) is: +1 (555) 555-5555.

I've tried all numbers without punctuation, with no country code, and even the example field placeholder (+1 555-0100).

My suspicion is that this is a bug in the form but I don't have a support plan to report.

asked 5 months ago283 views
3 Answers
Accepted Answer

Tried with all manner of different configurations, including no spaces, still errors. Eventually, when I logged out and back in again, the request was completely gone. Trying again, it seemed to work.

Suggestion for those that might hit this again is to delete the existing request, log out, log back in, then try again.

answered 5 months ago


Can you try without any spaces or - sign and see if that solves the error?

answered 5 months ago
  • Yes, I tried without spaces and it still did not accept.

  • I tried without spaces as well and it did not resolve the issue.


It's very unclear but I found the answer here: https://docs.aws.amazon.com/sms-voice/latest/userguide/registrations-10dlc-company.html

The phone number must start with a '+' and can not contain any spaces, hyphens, or parentheses. For example, +1 (206) 555-0142 is not in the correct format, but +12065550142 is.

answered 4 months ago

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