My name appears correctly on the AWS certification account; however, after booking the exam, my account name in the Pearson Vue system is incorrect. I contacted Pearson Vue, and they have stated that the correction can only be made by AWS.
The following are my Candidate ID and Registration ID:
Candidate ID: AWS********
Registration ID: *********
In my AWS account, my name is listed as follows:
First Name: Ileperuma Arachchige Kasun Weranga
Last Name: Gunathilake
However, in Pearson Vue, my name is registered as:
First Name: Ileperuma Arachchige Kasun Wer
Last Name: Gunathilake
I submitted a ticket using the following URL: https://support.aws.amazon.com/#/contacts/aws-training, and my case number is CASE **************. While AWS has reached out to me via email, the issue persists, as my name in Pearson Vue has not been corrected. I have reiterated multiple times that the issue lies with the Pearson Vue account name in AWS, and I need AWS support to address it. Pearson Vue insists that only AWS can make the correction.
I feel helpless at the moment, as neither AWS nor Pearson Vue is taking responsibility to correct my name. I have an exam scheduled for January 19th, and I have been attempting to resolve this issue for the past three days, but it remains unresolved.
Your assistance in promptly resolving this issue is greatly appreciated, especially as my exam dates are approaching.
*Edit: Removed Candidate ID, Registration ID and case ID.
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