AWS Translate Batch job Excel/Spreadsheet -> translate output says only 8 characters translated

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AWS batch translate job on excel/spreadsheet will translate only 8 characters. No errors are returned in the details/en.auxiliary-translation-details.json. But the en.<input>.xlsx will have exact data as <input>.xlsx

asked 2 years ago250 views
1 Answer
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Hi,

Thanks for reaching out. I understand that you have a batch translate job where only 8 characters have been translated with no errors shown. In the absence of an error our troubleshooting options at re:Post are limited.

To answer your question, we require details that are non-public information. Please open a support case with AWS using the following link. Please provide the Job ID and auxiliary-translation-details.json so that the Support team can get started with the investigation. The Support team may ask for some additional details as well.

I would recommend checking out this blog in the meantime and double checking if there is anything that may have been missed in the steps for batch translation.

AWS
SUPPORT ENGINEER
Ryan_A
answered 2 years ago

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