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/Amazon Connect instance creation via automated scripts/

Amazon Connect instance creation via automated scripts


Hi all. Hope you're well. I'm currently deploying a new Amazon Connect instance, doing everything manually. I am looking for the deployment of a new Amazon Connect instance via some automation scripts and only the configuration/creation of new Amazon Connect, including Data streaming, data storage, telephony. I want to build this in a Dev/UAT environment and once signed off, I want to push the changes to production. I want to automate as much as possible and run what I can from a script Please suggest what is the best way to do this? Any input would be appreciated

2 Answers
Accepted Answer

There are APIs that are available for creating Instances and most of the Configuration. This means it is possible to script or automate most tasks related to Instance Creation and Configuration. Here is an open source example of copying configuration between Connect Instances.

You could also leverage Terraform for managing Instance configuration and deployment.

Cloudformation supports some of the configuration of your Amazon Connect Instance as well.

These are examples of how to programmatically manage your Connect Instances and configuration. Review the Amazon Connect APIs for further information on configuration that can be automated.

answered 5 months ago

Please find attached the github samples for programmatically creating the contact center.

Overview of the setup and additional details are available in the workshop below:

answered 5 months ago

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