How to create application like zendesk with aws connect?

Hi there,

Absolutely, you can indeed create your own custom Contact Control Panel (CCP) similar to Zendesk using AWS Connect.

• The Amazon Connect Streams API (Streams) is go-to tool for integrating existing web applications with Amazon Connect. With Streams, you can seamlessly embed the CCP and Customer Profiles app UI directly into your webpage. This means you have the flexibility to design and tailor your CCP to fit your specific needs and branding.

• For detailed guidance on how to use the Streams API, you can refer to the documentation provided here: https://docs.aws.amazon.com/connect/latest/adminguide/upgrade-ccp-streams-api.html

• Additionally, you have access to a wide range of Amazon Connect APIs, allowing you to leverage various functionalities and build custom features to enhance your CCP further.

• You can explore the available APIs and their capabilities in the official Amazon Connect API documentation: https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html

Happy building

Hi,

This detailled guidance will show you how to integrate AWS Connect with ZendDesk: https://repost.aws/knowledge-center/connect-integrate-zendesk

This blog goes into more details re. integration of both side: https://aws.amazon.com/blogs/apn/building-an-intelligent-contact-center-with-zendesk-and-amazon-connect/

You may also want to read this whitepaper describing the integration via connector: https://zen-marketing-product.s3.amazonaws.com/product/docs/AWS%20Connector%20Installation%20and%20User%20Guide%20V8.0.pdf

Best,

Didier