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Hello,
Thank you for reaching out to us.
I understand that you are trying to retrieve contact attributes of a Task contact through CTI Flow. However, you have observed that it is not detecting contact attributes while the same works for voice contacts.
In order to check and isolate the reason for the above behaviour and discrepancy you can review following information.
1- For the task contact id for which you are trying to retrieve contact attribute in CTI flow, could you please check the Contact Trace Record and check if it has the attribute "Caller Message" present.
2- If the attribute is not present for the particular task contact id, then I would request you to kindly check how you are setting contact attributes and whether you are setting the attribute for previous contact id and not related to task contact id.
3- If the attributes are present for the particular task contact id and still not retrievable by CTI flow, then I would suggest checking browser console logs to check if there is any errors while retrieving.
Moving further, if in case you are unable to isolate the source of the issue, then we require details that are non-public information such as CTI flow export, Task contact ids along with screenshot of CTR, Browser console logs, HAR file while replicating the issue. And thus for the further investigation and troubleshooting please open a support case with AWS using the following link.
Thanks
