Workspace client fails to connect with PCOIP error

We are using windows workspace client to connect to the AWS workspace and after restarting of the workspace, ws client is unable to connect to the workspace.

Following errors are found in the workspace log and the pcoip logs. Highly appreciate if anyone can give an idea why this is failing. (PCOIP_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_XML_RECEIVED_FAIL this could be the cause, but we couldn't find the reason for this)

Workspace Client Log

2023-09-12T09:44:04.377Z { Version: "5.13.0.4309" }: [DBG] Construct Pcoip Session succeeded.
2023-09-12T09:44:04.379Z { Version: "5.13.0.4309" }: [DBG] Getting topologies
2023-09-12T09:44:04.382Z { Version: "5.13.0.4309" }: [DBG] Topologies changed
2023-09-12T09:44:04.999Z { Version: "5.13.0.4309" }: [DBG] PcoipClientConnectionCallback Connection Changed to PCOIP_CLIENT_CONNECT_STATE_UNCONNECTED with PCOIP_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_XML_RECEIVED_FAIL
2023-09-12T09:44:05.002Z { Version: "5.13.0.4309" }: [INF] Closing session, reason: PCoIPDisconnectUnknown, details: PCOIP_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_XML_RECEIVED_FAIL
2023-09-12T09:44:05.002Z { Version: "5.13.0.4309" }: [DBG] Closing In Session External Begin
2023-09-12T09:44:05.004Z { Version: "5.13.0.4309" }: [INF] stopping no op heart beat task
2023-09-12T09:44:05.005Z { Version: "5.13.0.4309" }: [INF] Saving window position {X=153,Y=153,Width=654,Height=544}, is maximized False
2023-09-12T09:44:05.012Z { Version: "5.13.0.4309" }: [DBG] Removing window at index (0)
2023-09-12T09:44:05.024Z { Version: "5.13.0.4309" }: [INF] CloseWindow called.
2023-09-12T09:44:05.051Z { Version: "5.13.0.4309" }: [INF] Remote login setting: True. Current Local admin setting: True
2023-09-12T09:44:05.051Z { Version: "5.13.0.4309" }: [INF] Remote login setting: True. Current Local admin setting: True
2023-09-12T09:44:05.058Z { Version: "5.13.0.4309" }: [DBG] WorkspaceStateChange: Streaming
2023-09-12T09:44:05.064Z { Version: "5.13.0.4309" }: [DBG] Recording Metric-> Session::Disconnect=1
2023-09-12T09:44:05.065Z { Version: "5.13.0.4309" }: [DBG] Recording Metric-> Session::ProtocolDisconnect=1
2023-09-12T09:44:05.085Z { Version: "5.13.0.4309" }: [INF] Navigating to Use Case WorkSpacesClient.Common.UseCases.SessionEndedUseCase.SessionEndedPresenter
2023-09-12T09:44:05.127Z { Version: "5.13.0.4309" }: [INF] Remote login setting: True. Current Local admin setting: True
2023-09-12T09:44:05.127Z { Version: "5.13.0.4309" }: [INF] Remote login setting: True. Current Local admin setting: True
2023-09-12T09:44:05.131Z { Version: "5.13.0.4309" }: [DBG] WorkspaceStateChange: Processing
2023-09-12T09:44:05.131Z { Version: "5.13.0.4309" }: [DBG] Closing In Session External End
2023-09-12T09:44:05.132Z { Version: "5.13.0.4309" }: [DBG] EmitDisconnectMetric(protocolName: Pcoip, protocolReasonCode: 1036, protocolVersion:2.1) called.
2023-09-12T09:44:05.140Z { Version: "5.13.0.4309" }: [DBG] Recording Metric-> Session::WorkspaceDisconnect=1

PCOIP Log

MGMT_ENV :Setting ENV variable[  4]: pcoip.ip_address = 192.168.***.***
MGMT_SSIG :ERROR - could not get user msg for 89 : 14
MGMT_SSIG :(fsm_connect_client_version_neg_trusted): Received FAIL code = 1034: Received invalid PCOIP HELLO
COMMON :SOCKET_TRACE: tera_sock_socket_close() closed socket 14316 - currently 2 sockets.
MGMT_SESS :MgmtSess::Impl::handle_events_omni_state: Processing EVENT_SSIG_OPEN_INVALID, reason: 1036
MGMT_SSIG :ERROR - could not get user msg for 89 : 9
PRI :tera_pri_client_set_tag: Old or MAC format. ssig_tag is set
PRI :tera_pri_client_set_tag: Client Session ID: 'ssig:A0-59-50-7F-0C-D8'
VGMAC :Stat frms: R=000000/000000/000030  T=000000/000000/000034 (A/I/O) Loss=0.00%/0.00% (R/T)
COMMON :TERA_PCOIP: SESSION_EVENT=TERA_MGMT_SYS_SESS_EVENT_OPEN_INVALID, disconnect cause: 1036
CLIENT :Connection State Notification: ConnectState: 0, DisconnectCause: 0x40c, AuthState 2, Callback: Registered
VGMAC :Session stats: Average TX=0.000237236 average RX=0.000265473 (Mbps) Loss=0.00%/0.00% (R/T)
MGMT_SYS :ERROR - could not get user msg for 52 : 17
MGMT_SYS :********************************************************
MGMT_SYS :********************************************************
CLIENT :tera_pcoip_client_set_frame_buffer_v2(): display 0 buffer 00000000 (width = 0 height = 0 rotation = 0)
MGMT_STAT :(mgmt_stat_tera_sess_cback): event mask: 0x0