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Custom Caller ID Display for +82 70 Number in Amazon Connect

0

Hello, my name is Jeongbin Kim.

We are using Amazon Connect to issue a +82 70 number, which is a Korean number. When making calls from this number, is it possible to display “02” (area code), “010”, or our business name on the recipient’s screen?

Thank you

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
JeongbinKIm
asked 5 months ago171 views
2 Answers
0

Hello,

It is indeed possible to customize your outbound information. you can customize the name or the number, please find more information about this topic in Amazon Connect documentation here : https://docs.aws.amazon.com/connect/latest/adminguide/queues-callerid.html

Thank you

AWS
PierreR
answered 5 months ago
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The Customer CallerID feature of Amazon Connect is not supported in the Seoul region. You cannot change the outgoing caller ID to any number; only numbers issued by Amazon Connect or ported numbers (Number Porting) can be displayed as the caller ID.

Currently, it is possible to issue 02 numbers and representative numbers (15xx, 16xx). Please open a Support ticket to obtain the number and set it as the outgoing caller ID to proceed with outbound calls. Korean numbers must be obtained by opening a Support ticket.

Thank you.

You can find information on available numbers and number porting by searching for South Korea (KR) at the following link: https://docs.aws.amazon.com/ko_kr/connect/latest/adminguide/phone-number-requirements.html

AWS
JunghyunKo
answered 5 months ago

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