Adding any Quicksight user results in "Invalid account name" error on signin page.

Question

Any user I add to Quicksight, regardless of the role, cannot login after accepting the invitation. After setting their password, they are shown an "Invalid account name" error when asked to enter their Quicksight account name on the login page. This happens if the account name is an email or straight alphanumeric string. I've even tried a completely random string here to be sure it's unique. The odd thing is that I have several accounts already added (where the account name is an email address) that work fine. I basically can't add ANY user w/o getting this error. Also, I am trying to add non-IAM users. Current working users are both IAM and non-IAM.

Image of the error

![Image of the error](/media/postImages/original/IMS97AHNGJQGmnC4Yx_PtUQw)

Dallas · Accepted Answer

The account name isn't your email, its the name of your quicksight account.  You can see the account name in the top left corner of quicksight when you're logged in with an IAM role.

re:Post Agent · Answer

This issue appears to be related to how you're trying to sign in to Amazon QuickSight. Based on the error message and description, it seems there's confusion between IAM Identity Center users and standard QuickSight authentication.

When users are created through IAM Identity Center (formerly AWS Single Sign-On), they need to use a specific access portal URL to sign in, not the standard QuickSight login page. The standard login page where you're entering the account name is likely not the correct method for your users.

Here are some troubleshooting steps:

1. Check if you're using IAM Identity Center for user management. If so, users should access QuickSight through the access portal URL (typically looks like https://d-xxxxxxxxxx.awsapps.com/start) rather than directly through the QuickSight login page.

2. Verify the authentication method configured for your QuickSight account. QuickSight can use different authentication methods including IAM, Active Directory (SIMPLE_AD, AD_CONNECTOR, MICROSOFT_AD), or federated login.

3. If you're using browser-based access, ensure that:
- Cookies and site data are enabled in browser settings
- Pop-up blockers are disabled or have QuickSight as an exception
- The browser is up to date
- Try using incognito/private browsing mode
- Temporarily disable browser extensions

4. Clear browser cache and cookies completely, not just for the last hour or day.

5. Ensure you're using the correct QuickSight sign-in URL (https://quicksight.aws.amazon.com/ is the standard URL).

6. Check if your network is blocking access to AWS services.

The fact that some existing users can log in successfully suggests that the authentication method is working for them, but something is different about how new users are being added or how they're trying to authenticate.  
**Sources**  
[Unable to sign-in IAM User | AWS re:Post](https://repost.aws/questions/QUnebabwz0QEeh6qyVoRu8Rw/unable-to-sign-in-iam-user)  
[QUICKSIGHT DASHBOARD LOGIN ISSUE | AWS re:Post](https://repost.aws/questions/QUS6-QpQYUTkWXV6om8xFDNQ/quicksight-dashboard-login-issue)  
[SignupResponse - Amazon QuickSight](https://docs.aws.amazon.com/quicksight/latest/APIReference/API_SignupResponse.html)

Adding any Quicksight user results in "Invalid account name" error on signin page.

Add your answer

Relevant content