Embeded CCP automatically open home tab after Login

0

Hi, I have embeded the CCP in my application. these are my configuration for Amazon connect.

ccpUrl:'https://<my-instance-name>.my.connect.aws/ccp-v2',
loginPopup:false,
softphone: {
allowFramedSoftphone: true,
disableRingtone: false,    },
loginOptions: this.getLoginOption(),
region: 'eu-central-1',
region: 'ap-southeast-2',

ccpAckTimeout: 5000, //optional, defaults to 3000 (ms)
ccpSynTimeout: 1000, //optional, defaults to 1000 (ms)
ccpLoadTimeout: 100000, //optional, defaults to 5000 (ms)

when we login it redirect to the home tab of amazon connect instead of opening the softphone directly. what I expect is to open the CCP softphone tab instead of home tab. Please help if I am missing something in configuration.

S_Ali
asked a year ago231 views
1 Answer
0

Yes, it's supposed to launch the CCP directly. If you take the stock streams repo, do you have the same behavior?

david

profile picture
dmacias
answered a year ago
  • When we open this url in a seprate tab it opens the CCP tab Directly.

  • Yes i try with stock stream repo it opens the CCP. but in angular it opens dashboard

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