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Hello,
Apologies for the inconvenience you are facing while requesting Amazon Pinpoint voice channel production access.
As a best practice, we recommend replying back to the same AWS Support Case ID where you initially requested the limit increase : this way the engineer assisting you they get to know that your issue is not resolved and also from your side you can get feedback directly regarding your limit increase.
In-case you have Business/Enterprise support you can chat or call AWS Premium Support to get a faster response.
answered 2 years ago
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