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Unable to enable outbound campaigns in instance.

0

Hi,

I'm trying to enable outbound campaigns for Amazon Connect instance. I applied the KMS key but when I hit the enable button the loading animation keeps spinning. Is there any AWS IAM permissions that will prevent enabling the outbound campaign?

Topics
Business Applications
Tags
Amazon Connect Outbound CampaignsAmazon Connect
Language
English

asked a year ago266 views

1 Answer
1
Accepted Answer

You can check a few tings:

  • Make sure that Amazon Connect instance is enabled for outbound calling.
  • You can also try with aws managed key just to test if the instance settings are correct or not.
  • Check if you have the right IAM permissions specified at https://docs.aws.amazon.com/connect/latest/adminguide/security-iam-amazon-connect-permissions.html under "Enable/disable outbound campaigns", "View telephony options", "Enable/Disable telephony options", and "View outbound campaigns".
  • You can check the CloudTrail logs to see if any api calls are failing due to IAM issues or some SCP's preventing the operations.
AWS

answered a year ago

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