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/is there a way to get All the Real Time Agent Statuses in AWS Connect?/

is there a way to get All the Real Time Agent Statuses in AWS Connect?


I'm using the aws connect sdk javascript,

Currently I want to get all the info of the Agent Currently Online in Real Time,

Problem is for, as Much as I know, there's no way to get the status of the agent in real time. using the aws sdk ?

or there's way to get all the current agent statuses ?

1 Answers

Many moons ago I wrote a blog post which describes how to build a serverless dashboard for Connect.

In that article you can find instructions for creating agent event streams which deliver information about what agents are doing now and Lambda functions which store that information in DynamoDB. Then the code queries the DynamoDB table to retrieve the current state of each agent for display on the dashboard.

So while you can't run a query against the Connect service to get current agent status, this is a way to do the same thing.

answered 5 months ago
  • I'm already doing that,

    the problem with that is, it doesn't give the status when it is monitoring.

  • I'm not sure I understand what you mean by "when it is monitoring". Could you explain further?

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