Amazon Connect Phone number limit issue

Question

I am unable to claim a phone number. I keep encountering a limit error, even though I haven't created or claimed any phone numbers yet. Could someone please assist me?

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Accepted Answer

Documentation states:

"It's possible to get an error message that "You've reached the limit of Phone Numbers," even if it's the first time you've claimed a phone number. All the issues that cause this error message require help from AWS Support to resolve."

[https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas)

So go into Support in the console, and open a case.

Answer

Now I am getting this error https://prnt.sc/hOfMTofzo83q. How can I visit resource level?

Answer

Could you please check how the issue was resolved here :-  https://repost.aws/questions/QULwTizUr7TPyFbiG3sIrl-A/reached-the-limit-of-phone-numbers-error

Amazon Connect Phone number limit issue

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