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Hello,
I'm so sorry to see this, it's not the experience we want for you. I've reached out internally on your behalf for further visibility to our Support team.
Any updates will be provided within your open case correspondences , here. We thank you for your patience thus far, and look forward to assisting further.
— Ann D.
0
Hello AJ, thank you for responding. Can you please tell me how I escalate the ticket if I am on a service plan that doesn't include an Account manager.
answered a year ago
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Hello Ben , Kindly escalate this through the help of your AWS Account manager if you have one
Developer support plan doesn't provide manager, and there's not way to escalate existing ticket
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Please refer AWS Support Plan documentation https://aws.amazon.com/it/premiumsupport/plans/ for target response times for each severity level of the case, also you can write a follow up message on that same ticket
AJ as mentioned on the original post the target response times for the severity level on our support plan is up to 12 business hrs. It has now been 8 days! I also mentioned that I have already written a follow up message on the same ticket, which is why I am asking where can I go to get this ticket assigned and looked at.