Three of my hosted zones have disappeared from Route53


I went to update some DNS records in my hosted zones, and they've disappeared. There are two zones left but three are gone. AWS is still serving the zones according to dig but I have no way to afxr them to at least re-create them on some. I also don't appear to have any way to open a support ticket because I'm apparently not paying Amazon enough money.

I tried re-creating the hosted zone and it created a new, empty zone. Needless to say, this is a disaster.

dig ns

; <<>> DiG 9.10.6 <<>> ns
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 62445
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

; EDNS: version: 0, flags:; udp: 1232
;			IN	NS

;; ANSWER SECTION:		172800	IN	NS		172800	IN	NS		172800	IN	NS		172800	IN	NS

;; Query time: 141 msec
;; WHEN: Wed Feb 23 08:50:52 PST 2022
;; MSG SIZE  rcvd: 178
asked 2 years ago499 views
4 Answers

Please create a support ticket in the AWS console so that the team can help you troubleshoot this.

profile pictureAWS
answered 2 years ago

I created a support ticket with ID 9681976831

answered 2 years ago
  • I see that the support ticket has been resolved. Was the outcome acceptable?


I know this is a little late, but I wanted to share this link on how to back up Route 53 zones:

Good luck!

answered 2 years ago
  • Thanks, I did some research on that yesterday and will definitely be doing that going forward. Assuming I continue to use AWS, since it is more than a little scary that zones can just be moved somewhere with no notice.


I got a response from support which said that while the domains are registered to my AWS account the Hosted Zones belong to another AWS account. Support would not tell me the owner of the other AWS account.

This makes no sense because:

  1. I only have one account.
  2. Since my account owns the domains, only my account could have updated the NS records for those domains.
  3. This would have required the other account owner to a) add the hosted domains into their account. b) tell me the name server addresses so that I could update NS records in this account.

This is ridiculous on its face and I can certainly attest that this never happened. Worse, this means that somebody else’s account has control of the zone records and could add or change them at any time without me even knowing.

I think at this point the safest course of action will be for me to try re-create the hosted zones from memory and update the NS records accordingly.

answered 2 years ago

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