"Could not retrieve tape" AWS Virtual Tape Gateway (S3 Glacier Deep Archived Tape)

Hello PDSB-SP,

To troubleshoot the issue further,

• Are you able to retry the operation and see if it succeeds? Maybe it was a one-off issue?

• Could you check CloudTrail event [1] around the time-frame when you tried Retrieve Tape operation?

• Can you retry the Retrieve operation while observe the request headers in your Browser developer tools?

  • Specifically, you would be looking for requests being made to the service and what the response is. Maybe, the response headers show a detailed error on what the underlying problem might be.
  • To access Developer Tools, navigate to More Options for your Browser and search for Developer Tools. For Firefox and Chrome, it should be under More Tools -> Developer Tools.
  • Once you have the Tools open, click on the Network Tab and retry the Retrieve Tape operation.
  • Search for the Api request made to the service and look at the Headers/Request/Response sub-tabs and check for any error messages which might share more information on the issue.

• Have you tried Retrieving the Tape via AWS CLI? You can use the following command to do so [2][3]-

  • Sample command: aws storagegateway retrieve-tape-archive --tape-arn <tape-arn> --gateway-arn <gateway-arn>

If you are still facing difficulties, I would recommend opening up a case with AWS Support [4] and providing resource information. This typically includes AWS Account-ID, AWS Region, Gateway-ID, Tape-ID, Error message, Request-Ids, Time-frame when you attempted the operation and anything else that might help troubleshooting the error.

Do let me know if you have follow up questions.

Resources

• [1] Viewing CloudTrail events - https://docs.aws.amazon.com/awscloudtrail/latest/userguide/view-cloudtrail-events-console.html
• [2] AWS CLI - https://docs.aws.amazon.com/cli/latest/userguide/cli-chap-using.html
• [3] CLI: retrieve-tape-archive - https://docs.aws.amazon.com/cli/latest/reference/storagegateway/retrieve-tape-archive.html
• [4] Creating Support Case - https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

Thanks,

Sagar