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I'm getting "Email address is not verified. " error message.

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Our website use Wordpress(Woocommerce), and I installed Fluent SMTP plugin, and I just setup Amazon SES(Still in Sandbox mode)

With Fluent SMTP in wordpress, I tried to send a test email from cs@mydomain.com to AAA@gmail.com , and I got this error message. SimpleEmailService::sendRawEmail(): Sender - MessageRejected: Email address is not verified. The following identities failed the check in region US-WEST-1: AAA@gmail.com Request Id: bb95cbc2-229a-4d3a-82b9-24cb3exxxxxx

Can you let me know why I'm getting this error message? If I send cs@mydomain.com to cs@mydomain.com, and it went through.

By the way, I set Custom MAIL FROM domainI in SES--> emails.mydomain.com Then do I have to use cs@emails.mydomain.com to send email or can I use cs@mydomain.com?

Thank you.

2 Answers
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Hello - Make sure that you validate that you have gone through the verification and that it was successful. Check out this troubleshoot guide for the error you are receiving. It goes through a few different reasons in which you would receive that error and should help you solve your issue.

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answered a month ago
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Make sure your ses reputation status shows healthy , and you have verified identities with domain then you can send mail from anyid@domainname , yes you need to use cs@mydomain.com

answered a month ago

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