Unable to Cancel AWS Skill Builder Subscription – Need Guidance

Question

Hello, I’ve been trying to cancel my AWS Skill Builder subscription, but I’m facing some issues.

When I go to Purchases and Subscriptions, the tab displays errors. In Subscription Management, clicking on Go to your subscriptions only shows the option to add a new subscription, but not to manage or cancel my current one.

I already opened a support case, but I haven’t received a response yet. My main concern is whether deleting my AWS Skill Builder ID would also cancel my subscription or if that would just create additional problems.

I’d really appreciate any guidance on how to properly cancel my subscription. Has anyone else experienced this issue?

Thank you!

re:Post Agent · Answer

I understand your frustration with trying to cancel your AWS Skill Builder subscription. Based on the information provided, it seems you're encountering some technical issues with the cancellation process. Here's some guidance on how to properly cancel your subscription:

1. The standard process for cancelling an AWS Skill Builder subscription involves logging into your Skill Builder learner account, going to the "My Account" section, clicking on "Purchases and Subscriptions," and then selecting "Go to your subscriptions." From there, you should normally see an option to "Cancel Subscription."

2. Since you're experiencing errors and not seeing the cancellation option, it's good that you've already opened a support case. This is the correct step to take when facing technical issues.

3. Regarding your question about deleting your AWS Skill Builder ID, I would strongly advise against this action. Deleting your ID is unlikely to cancel your subscription and could potentially create additional complications.

4. If you haven't received a response to your support case yet, you may want to try contacting AWS Training & Certification support directly. They should be able to assist you with cancelling your subscription or resolving any technical issues preventing you from doing so.

5. It's worth noting that if you cancel within 72 hours of purchase, you won't be charged. If you cancel after 72 hours, your AWS account will be charged the prorated amount for the current month, but the subscription won't automatically renew for the next billing cycle.

6. While waiting for a response from support, double-check that you're logged in with the correct user account that's associated with your Skill Builder subscription.

If you continue to face issues, persist with your support case and consider reaching out to AWS billing support if you notice any unexpected charges. They should be able to assist you further with subscription-related concerns.  
**Sources**  
[Cancel subscription for "AWS Skill Builder" | AWS re:Post](https://repost.aws/questions/QUJcZbJ_rJR36GOWS6mgr54w/cancel-subscription-for-aws-skill-builder)  
[My Skillbuilder Subscription was cancelled but I am still being charged | AWS re:Post](https://repost.aws/questions/QUhyIt8IBES2m_sEDUdlhXkw/my-skillbuilder-subscription-was-cancelled-but-i-am-still-being-charged)

Unable to Cancel AWS Skill Builder Subscription – Need Guidance

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