Is there a separate message type for OTP in Pinpoint. We want OTP messages to be delivered soon than transaction messages


Currently, we are using Pinpoint for delivering OTP but the latency is 100% more than benchmark industry standard of 6-7 seconds. Is there any prioritization possible to deliver OTP sooner?

asked 4 months ago58 views
1 Answer

For messages that are critical or time-sensitive, such as a one-time passwords, leveraging TRANSACTIONAL message type in Amazon Pinpoint is indeed the recommendation.

An SMS message is delivered to mobile devices through third-party downstream aggregators, SMS suppliers, and mobile carriers. That is, when you use SMS with Amazon SNS, Amazon Pinpoint, or any AWS service that integrates with either Amazon SNS or Amazon Pinpoint.

It is worth noting here that, SMS architecture is distributed by design. It's a best practice to avoid making assumptions about the reliability and performance of SMS message transmission for your applications. For more information, see RFC 5724 from the Internet Engineering Task Force (IETF).

Having said that, in case you are facing unusual delays specifically with respect to OTP messages, please feel free to open a support case with AWS using the following link.

answered 4 months ago

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