Unable to see real time queue metrics in kinesis data streaming. Please advise how to get the real time queue metrics to show in my static website.

The statistic you are asking for is NOT stream into KDS. They are available through a combination of using GetCurrentMetric and GetMetricDataV2 API

https://docs.aws.amazon.com/connect/latest/APIReference/metrics-api.html

Depends if your final goal is to put these data into Cloudwatch, which you can build custom metric for Cloudwatch, create a Lambda to be scheduled and send data into Cloudwatch.

https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/publishingMetrics.html

But if you just want to build a wallboard type of thing, you can follow this blog post to create this: https://aws.amazon.com/blogs/contact-center/building-a-serverless-contact-center-wallboard-for-amazon-connect/

The source of data is still the same using Amazon Connect API

Hi,

If a 1-minute interval matches your expectation of real-time, then follow the guidance of this page to have Kinesis to write cuh metrics to CloudWatch: https://docs.aws.amazon.com/streams/latest/dev/monitoring-with-cloudwatch.html

The page says Kinesis sends the following shard-level metrics to CloudWatch every minute.

You can then instantly visualize those metrics in a CW Dasboard by following https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/create_dashboard.html

Best,

Didier