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Hello,
To answer your question, the AWS X-ray team might require details that are non-public information and It would be helpful if the X-ray trace raw data is shared with them to analyse few things to help you with your question. Kindly be informed that, the AWS X-ray team is better equipped to handle such requests and should be able to guide you better.
Please feel free to reach-out to the AWS X-ray premium support team with a support case [+] https://console.aws.amazon.com/support/home#/case/create
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