Enabling Contact Lens for Amazon Connect for specific calls

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Is it possible to enable Contact Lens for Amazon Connect for specific calls? Contact Lens for Amazon Connect does what I need but I don't want to enable it for all calls.

jsutton
asked 2 years ago63 views
1 Answer
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Accepted Answer

Contact Lens is enabled by using the Set call recording behaviour action block. Therefore you can set based on attributes, % or any other datapoint your have.

DanBloy
answered 2 years ago

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