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Enabling Contact Lens for Amazon Connect for specific calls

0

Is it possible to enable Contact Lens for Amazon Connect for specific calls? Contact Lens for Amazon Connect does what I need but I don't want to enable it for all calls.

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
jsutton
asked 4 years ago396 views
1 Answer
1
Accepted Answer

Contact Lens is enabled by using the Set call recording behaviour action block. Therefore you can set based on attributes, % or any other datapoint your have.

DanBloy
answered 4 years ago

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