Enabling Contact Lens for Amazon Connect for specific calls

Is it possible to enable Contact Lens for Amazon Connect for specific calls? Contact Lens for Amazon Connect does what I need but I don't want to enable it for all calls.

Topics: Business Applications
Tags: Amazon Connect
Language: English

jsutton

asked 6 years ago765 views

1 Answer

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Accepted Answer

Contact Lens is enabled by using the Set call recording behaviour action block. Therefore you can set based on attributes, % or any other datapoint your have.

DanBloy

answered 6 years ago

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Enabling Contact Lens for Amazon Connect for specific calls

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