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Its been 24 hours my bills are paid, but account is still suspend and not activated.

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My account (058264532058) is in suspended mode for delayed payment. Now its been 24 hours i have made the payment via UPI. but it is still not active. i have tried reaching aws in multiple ways but only what i could do is to create a case, and there is no response to the case. no phone, no email, no chat.. its like they say to you "that we dont care". lesson learned.. please activate my account urgently. i am in deep trouble..

asked a year ago537 views
1 Answer
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I understand your frustration with the situation. Since it has been over 24 hours since you made the payment and your account is still suspended, the best course of action is to continue pursuing support through AWS directly. Here are the steps you should take:

  1. If you haven't already, open a case with AWS Support under the "Account and billing" category. This type of support is available even for suspended accounts and is free of charge.

  2. In your support case, clearly explain that you have paid the outstanding charges over 24 hours ago via UPI, but your account (058264532058) remains suspended.

  3. Provide any relevant payment confirmation details or transaction IDs in the support case to help AWS verify your payment.

  4. While waiting for a response, check your email regularly for any communications from AWS regarding your account status or additional information they might need.

  5. Be patient but persistent. If you don't receive a response within a reasonable timeframe (e.g., 1-2 business days), consider updating your existing support case to request an update.

  6. Ensure that all your contact information in the AWS account is up to date so that AWS can reach you if needed.

Unfortunately, there isn't a way to immediately reactivate the account on your own after the 24-hour period. AWS Support needs to manually intervene in these cases. Continue to engage with AWS Support through the open case, as they are the only ones who can directly address and resolve this issue for you.

For future reference, to avoid similar situations, it's advisable to keep payment methods up to date and monitor billing notifications closely.
Sources
aws account deactivate due to late payment but now i,m done all payment so kindly active my account ID 851725643790 | AWS re:Post
Aurora DB Not Accesible | AWS re:Post

answered a year ago
EXPERT
reviewed a year ago

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