Any way to speak to tech support?

Hello,

If you are already have business, enterprise on-ramp or enterprise support plan, you can directly open a phone or chat to AWS Premium Support and get the assistance instantly.

Steps to create phone case with AWS Support here - https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

You can also reach out to your TAM if any co-ordination or immediate guidance needed.