Unable to stop EC2 instance

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There was a massive operational issue for my availability zone ("degraded performance for some EBS volumes in a single Availability Zone (USE1-AZ2) in the US-EAST-1 Region"). After 3 hours, AWS announced that it is fixed. The problem is that I can no longer stop my instance (id: i-5c4a4cb2) as it's always stuck at "Stopping..." even after I attempted to force stop from both the CLI and the Dashboard. Any help would be appreciated in restarting my instance.

asked 3 years ago191 views
6 Answers
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Same issue...3 instances stuck at stopping...can't detach volumes as well.

answered 3 years ago
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Same issue...3 instances stuck at stopping...can't detach volumes as well.

answered 3 years ago
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Same issue here.

Can't force stop and its our secondary prod db server, causing massive outage issues across our systems.

Hopefully we can get a resolution soon.

answered 3 years ago
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the same is happening to me!!! aws support, please help us!

ngcsm
answered 3 years ago
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seems to be resolved for us guys.
we are assuming the fix is still in propagation for all accounts.

for aws status:
[01:15 AM PDT] We can confirm that the performance has returned to normal levels for the majority of the affected EBS volumes within the affected Availability Zone (USE1-AZ2). Starting at 12:12 AM PDT, we saw recovery slow down some affected EBS volumes as well as some degraded performance for a small number of additional volumes in the affected Availability Zone. We have investigated the root cause and mitigations are underway to complete the performance recovery of the affected EBS volumes. We continue to work towards full resolution for all affected EBS volumes. In some cases, customers may be experiencing volume state transition delays, which we expect to clear up once volumes have fully recovered.

answered 3 years ago
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Finally fixed for us. Was able to restart my instance. Thanks.

answered 3 years ago

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