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WorkMail email forwarding action broken

0

Hi there--

I'm reporting a bug in which email forwarding is broken in WorkMail using the "Email Rules" menu. I have a rule setup that automatically moves the incoming message to the drafts folder and is supposed to forward to my email address thorpep138@aol.com whenever the incoming message has "my name in the To or CC field" but all it does is move the message to the drafts folder and it does no forwarding. Manually forwarding messages while viewing the message itself in the inbox does work, however.

Are other user affected by this as well? Can we escalate to Amazon to fix?

asked 2 years ago54 views
5 Answers
1

Hi Peter,

Good to hear you have resolved your issue. Indeed WorkMail has loop protection where it will not do the forward or redirect when the sender and configured recipient are the same.

For the message logging, are you missing anything specific? If you have any comments or suggestions, I can forward these to the service team.

Kind regards,
Robin

MODERATOR
answered 2 years ago
0

Hi,

I'm sorry to hear you're experiencing problems with email rules. I will forward this case to the service team for investigation. Do you have message logging enabled? This will allow you to check what rules have been executed.

Kind regards,
Robin

MODERATOR
answered 2 years ago
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Hi there!

Thanks for responding! I do not have message logging enabled, can you tell me how to enable it?

answered 2 years ago
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Hi,

You can find information on how to enable message monitoring here: https://docs.aws.amazon.com/workmail/latest/adminguide/monitoring-overview.html

Kind regards,
Robin

MODERATOR
answered 2 years ago
0

Thanks for the advice!

Note that the event logs were not helpful because they weren't reporting any error messages, but I figured out the problem on my own which was that WorkMail is apparently configured to NOT forward email according to the rule if the SENDER of the email is the SAME as the email to forward to. It does this to avoid redundancy.

Thanks for investigating, this can now be closed!

Regards,
Peter

answered 2 years ago

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