Switched Intent not showing in Lex analytics

Question

I have developed a chatbot in lex v2. There are 3 intents(A,B,C). From A intent we go to B intent initialization and after displaying a message we switch to C intent.

I can see A & C intent in lex analytics but can't see B intent in conversation flows. Over there it looks like it went from A intent to C intent.

How can I get B intent information in conversation flow inside lex analytics?

Kumar Shaswat · Answer

Hi, 
If you are not moving past the "Initial response" step in an intent. This is expected behavior. For an intent to be considered as a step in "Conversation Flow" you will need to at least move to the "elicit slot" step in the intent.

This is because till the "Initial response" step the intent has a deterministic flow, i.e. it will always flow in the same direction. Only after this step, we can have branches where the conversation can flow in different directions.

Switched Intent not showing in Lex analytics

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