AWS Connect - Contact Attribute


I am having trouble with Set Contact Attribute in an Otbound Whisper. I want to be able to search for external transfer destinations. What available contact attribute would allow the phone number to be stored as a custom contact attribute.

Thank you for any guidance given

asked 2 years ago246 views
1 Answer

I'm not sure I understand your question. Do you want the whisper to be the number the agent is calling via the CCP?


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answered 2 years ago

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