Have paid but can't access labs in skillbuilder

Question

On Friday, 3rd November 2023, I was notified by my bank that a charge for my AWS services had been successfully processed and cleared. However, as of today, Sundat, 5th November 2023, my AWS Billing and Cost Management Console still reflects this transaction as 'pending'. Due to this, I am unable to access the Labs on the AWS Skill Builder website, which is critical for my ongoing projects and learning.

Answer

Hi there,

Sorry to hear about the trouble you're having.

For assistance with your billing issue, please reach out to our Support team:
go.aws/support-center

Once the billing has been resolved, if you're still having issues accessing the AWS Skill Builder site, you can reach out to our Training & Certification team here:
go.aws/contact-training

Regards

— Reece W.

Have paid but can't access labs in skillbuilder

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