Agent can't accept calls
0
Hello, we setup amazon connect with a SF integration. When the agent is in the CCP embedded in SF they are presented calls, but can't accept it. Also for outbound calls, they don't hear a ring tone, but get a connecting message which eventually goes to missed. Please help.
asked 2 months ago13 views
1 Answers
0
This is possibly microphone access not being granted.
answered 2 months ago
Relevant questions
Quick Connect Transfers Failing in Amazon Connect
asked 4 months agoError using the AWS Connect Streams API to create an outbound call leg for initiating a transfer: "QuotaExceededException: Cannot dial third party destination: The agent is at maximum capacity."
asked 2 months agoAmazon Connect Dropping Inbound Calls Instead of Transferring to External Phone Number
Accepted Answerasked 6 months agoAgent can't accept calls
asked 2 months agoCloudWatch alarm for API calls without MFA
asked a day agoAre there any callbacks if the agent has not logged in into CCP in Amazon Connect Streams
asked 3 months agoAmazon Connect - Outbound calls only
asked 2 years agoPermanently set agent status to available
Accepted Answerasked 2 years agoRing agents using the shotgun approach
asked 3 years agoAmazon Connect CCP - Softphone call failed, WebRTC issue, Red screen of death
asked 5 months ago
Hi, thank you for your response. The microphone is allowed, so that's not the issue. I noticed that I can make and receive calls via the CCP through amazon connect portal, but in the embedded CCP in the Salesforce instance is where I have the issue.