Is there a price difference between invoking Text to Speech vs using an Audio prompt from the prompt library?

Question

I couldn't find anything in the pricing documentation for Connect, so I want to say no?
https://aws.amazon.com/connect/pricing/

What about having Connect do a translation of text in the Play Prompt block?
(Setting the Language = Spanish, but inputting the Text as English in the Play Prompt block, and Connect will automatically translate the text to the caller -- this is an awesome feature, by the way, especially for global call-centers with many languages, which makes me think there must be extra cost for this lol).

Accepted Answer

Hi Patrick,

There is no additional cost for using Text To Speech or Audio Prompts, this is covered by the Voice application charge.

There is an exception to this:

If you are using Polly Brand Voice (which is where you use your own voice talent to create a custom Polly model) Then you do pay for the TTS.

If you are playing the audio file from S3, then you’ll pay the S3 storage charges.

Thanks
Dan

Answer

Amazon Connect doesn’t automatically do translations. If you’re wanting to provide French and German and English prompts, you would provide the translations yourself and therefore still no cost as it’s just TTS still.

There are 3rd party tools to help you manage multi language prompts like cx.studio/cato

Thanks Dan

There are 3rd party tools to help you manage multi language prompts like cx.studio/cato

Thanks
Dan

Is there a price difference between invoking Text to Speech vs using an Audio prompt from the prompt library?

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