Amazon Connect CCP unable to make calls

Hi,

I've been trying to make a call from Amazon connect CCP directly to a number in PH (+63) but it does not connecting.

This was working before, and I already made a request to allow calls to PH, reason why +63 is now available alongside default area codes [AU, UK and US].

Every time I try to make a call, it stops right away and says 'The customer ended the call' even though it did not reach the destination. I already have the Queue configuration to use one of the claimed number.

What else should I check to make it work again?

Thank you