Can I setup call forwarding on an AWS Pinpoint phone number?

AWS Pinpoint does not natively support call forwarding, but you can achieve it by integrating AWS Pinpoint with Amazon Connect. Here’s how:

Provision a Phone Number in Amazon Connect: Set up an Amazon Connect instance and claim a phone number.

Create an Amazon Connect Contact Flow: Configure a contact flow to forward calls to another number.

Integrate AWS Pinpoint with Amazon SNS: Use Amazon SNS to handle notifications between AWS Pinpoint and Amazon Connect.

Use AWS Lambda for Integration Logic: Implement a Lambda function to manage the logic for forwarding calls based on SMS triggers from AWS Pinpoint.

This setup allows you to manage both SMS and voice calls, effectively forwarding calls made to your AWS Pinpoint number.