Thank you for providing your case ID.
First off, I would like to say, I'm terribly sorry for this frustration. This isn't the experience we want for you or any of our customers.
Although, I'm unable to share any account or case specific details via this platform. I can tell you that I’ve reached out internally on your behalf to get your case addressed. I'd ask, in the meantime, that you keep a close eye on your email for a response from our Support team. Please be sure to monitor any spam/junk folders you may have as well, just in case our reply gets filtered to a different location.
- Randi S.
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