Not able to access skill builder courses even though I have monthly subscription

0

Hello,

I have AWS account with default payment method updated. I have been charged for two months for monthly skill builder subscription. However, when I login to skill builder courses, it doesn't allow me to access the paid courses. Again, it redirects me to subscription page. Plz suggest.

1 Answer
-1

I'm sorry to hear you're experiencing issues accessing your AWS Skill Builder courses despite having an active subscription. This situation can be frustrating, but there are a few things you can try to resolve the issue:

  1. First, ensure you're logging in with the correct AWS account credentials associated with your Skill Builder subscription. Sometimes, users might accidentally use a different account.

  2. Clear your browser's cache and cookies, then try logging in again. This can often resolve issues related to persistent login problems.

  3. Try accessing Skill Builder using your browser's incognito or private mode. This can help eliminate potential conflicts with browser extensions or cached data.

  4. Check your AWS account billing to confirm that the Skill Builder subscription charges are appearing correctly and that there haven't been any payment issues.

  5. Verify that your subscription status is active in your AWS account settings.

If none of these steps resolve the issue, it's possible there might be a technical problem with your account or the Skill Builder platform. In this case, the best course of action is to contact AWS Support directly. You can do this by filling out the AWS Training and Certification contact form: http://go.aws/contact-us-training. Provide them with detailed information about your subscription, the issues you're facing, and the steps you've already taken to troubleshoot.

AWS Support has access to account-specific information and can investigate the issue more thoroughly to ensure you regain access to the content you've paid for.
Sources
Why does Skill Builder no longer detects subscription | AWS re:Post
Can't login to skill builder | AWS re:Post

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answered 2 months ago
AWS
EXPERT
revised 2 months ago

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