Reached the limit of phone numbers error

Question

I had an error that says I've reached the limit of phone numbers even though I have no phone numbers claimed yet in my Amazon Connect instances in any region. Please help!

Answer

Hi there!

Please file a [service quota increase](https://docs.aws.amazon.com/general/latest/gr/aws_service_limits.html) for phone numbers on your instance using the AWS Management Console. AWS Support can assist in raising service limits.

Happy building!

Answer

Hi there,

Thank for your support!
In Request quota increase form, only [Change quota value] field I can change, but currently my Phone numbers per instance is 5 so I don't want to be increase more than 5. Although it's saying that my currently my Phone numbers per instance is 5 but I  have no phone numbers claimed yet in my Amazon Connect instances in Asia Pacific (Tokyo) ap-northeast-1 region.
In addtion, Applied quota value is [Not available] which might be the reason why I've reached the limit of phone numbers even though I have no phone numbers claimed yet. If so pleate tell me how I can make the Applied quota value being available.

Best regards.

Reached the limit of phone numbers error

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