AWS account still suspended after payment completed for 10 days.

Hello,

I'm sorry for the frustration this has caused.

It would be best to continue working with our Support team on your case, as they have the necessary tools to best assist.

You'll receive a notification once your case has been updated.

- Craig M.

I understand how frustrating this situation must be. When an AWS account is suspended due to billing issues, it should typically be reactivated shortly after the outstanding balance is paid. However, there can be delays in some cases.

Since you've already paid the outstanding balance and your billing dashboard shows zero pending balance, but your account remains suspended after 10 days, here are the recommended steps:

1. Continue working with AWS Support: Since you've already opened support cases, continue to follow up on those existing cases rather than opening new ones. This helps maintain continuity and prevents your issue from being fragmented across multiple tickets.

2. Request escalation: If you haven't already, explicitly request that your support case be escalated to a supervisor or the Account Management team. You can do this by responding to your existing support case.

3. Verify payment processing: Double-check that the payment was fully processed and cleared on both your bank's side and in the AWS Billing Console. Sometimes there can be delays in payment processing that aren't immediately visible.

4. Check for additional requirements: In some cases, account reactivation may require additional verification steps beyond payment, especially if the account was suspended for an extended period.

Since you're already working with AWS Support through open cases, they are your best path to resolution as they have access to your specific account details and can investigate the delay in reactivation. Keep your support cases active and continue requesting updates and escalation until the issue is resolved.