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Support Case still "Unassigned"

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I submitted support case id xxxxxxxxxxx. It's status is still listed as "unassigned" after 24 hours. Please let me know how to proceed to have this case resolved.

please help me, Thanks

*Edit: Removed case ID — Randi S.

1 Answer
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Accepted Answer

Thank you for providing your case ID.

I understand your concern and am sorry for any continued frustration. While I can not discuss case details over this platform, I have reached out internally to ensure your case is assigned. You'll receive a notification once an engineer has been able to review the information you've provided.

If you have Business Support or higher, I recommend requesting a call from us: go.aws/phone-support. While updating your case to request the call, be sure to check the severity of your case to best match your issue.

Please keep an eye on your support case for any further guidance.

Thank you,

  • Randi S.
MODERATOR
answered 10 days ago

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