Thank you for providing your case ID.
I understand your concern and am sorry for any continued frustration. While I can not discuss case details over this platform, I have reached out internally to ensure your case is assigned. You'll receive a notification once an engineer has been able to review the information you've provided.
If you have Business Support or higher, I recommend requesting a call from us: go.aws/phone-support. While updating your case to request the call, be sure to check the severity of your case to best match your issue.
Please keep an eye on your support case for any further guidance.
- Randi S.
Technical Support tickets still unassignedasked 8 months ago
Technical support case unassigned for 5+ daysasked 8 months ago
Unassigned ticket past 3 daysasked 10 months ago
Unassigned ticket for more than 31.5 working hoursasked 8 months ago
aws support case unassigned for over 24 hoursasked 5 months ago
Service Limit Request Unassigned 20 hours laterasked 9 months ago
Support Case still "Unassigned"Accepted Answerasked 10 days ago
My support case has not been answered after 48hasked 8 months ago
Support Case still "Unassigned"asked 9 months ago
Unassigned status for support case from 4 daysasked 8 months ago