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I understand your EC2 instance is stuck in the "stopping" state following the AWS issue you experienced. This typically occurs due to underlying hardware problems with the host computer.
Since you've already attempted to force stop the instance from the console without success, here are your next steps:
Immediate Options:
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Try AWS CLI Force Stop: If you haven't already, you can attempt to force stop the instance using the AWS Command Line Interface with the stop-instances command and the --force parameter. The CLI may succeed even when the console method fails.
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Request AWS Support: Since your force stop attempts have failed, you should create a technical support case in the AWS Support Center. Given that this issue is related to the documented AWS service event, AWS support will be able to intervene directly with the underlying infrastructure to resolve the stuck instance.
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Post on AWS re:Post: Alternatively, you can request help on AWS re:Post for community assistance.
Important Notes:
- There is no charge for instance usage while your instance is in the "stopping" state or any other state except "running"
- If the instance cannot be stopped or terminated, you may need to create a replacement instance by creating an Amazon Machine Image (AMI) from the stuck instance and launching a new instance from that AMI
Given the connection to the documented AWS service event, I recommend opening a support case so AWS can directly address the underlying infrastructure issue affecting your instance.
Sources
Troubleshoot Amazon EC2 instance stop issues - Amazon Elastic Compute Cloud
Methods for stopping an instance - Amazon Elastic Compute Cloud
Since it won't stop, and since AWS doesn't provide technical support for their issue, I terminated the EC2 instance. It is now stuck at "shutting-down" and has been for over an hour. Since I don't get billed for EC2 instance that are not in a "running" state, I guess it is AWS' problem.
Maybe it will just go away one day.
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This is still not a place to enter techincal support cases. For technical support you should go through the AWS Support console with a paid techincal support plan. Requesting action to a public Q&A forum is not going to do anything.
For the user that flagged my post, I am UNABLE to create a TECHNICAL support case, even though I should be able to. Hence my post here.
No action will be taken then. Your severely misconstrued if you think AWS support takes actions based of some Q&A forum. If you can’t open a technical support case then you should have a paid plan or redeploy it with IaC like everyone else would.