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It seems that you have discovered a bug in your application that is causing multiple user accounts to be created with the same email address in Amazon Cognito. This issue could be due to a race condition in your code that sends multiple sign-up requests in a very short time frame. The error message you are receiving suggests that Amazon Cognito is correctly detecting duplicate accounts, but the user accounts are still being created.
I would suggest reaching out to Amazon Web Services (AWS) support for further assistance in resolving this issue. They should be able to help you determine if the problem is with your code or if it is a configuration issue with Amazon Cognito.
answered a year ago
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Thank you for the reply.
This is an issue on AWS side since returning an error on account creation which makes it seem like an account could not be created and still actually creating an account is not reasonable behaviour regardless of race conditions or configurations.
Unfortunately it seems like contacting support requires a paid account and I have already resolved the issue on my side. I have also googled this issue and it seems like the same bug has already been reported a few years ago so I guess it is not a priority for AWS to fix.